See Apple or Google support for instructions. Unplug the reader and plug it back in while the Square app is open.ĭelete and reinstall the Square app. Make sure you’re using a supported device. Update to the latest version of the Square app. Some cases prevent the reader from plugging in completely. Remove any case or cover from your device. The following steps typically take care of most reader issues: The reader will not charge when it’s plugged into your device, even if your device is connected to a power source.įor faster charging, connect the USB charging cable to a grounded outlet or power source. ![]() To save battery, remove the reader from your device when you’re not accepting payments. ![]() Square Chip Card Reader Tips and Troubleshooting Tips for Using Your Chip Card Readerįor general reader care, check both card slots frequently to make sure they stay free of debris.
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